Privacy Policy

Waffles & More (hereinafter referred to as "Platform", "Website", "Waffles & More") is a website owned and operated by JAY SHAILESHKUMAR MODI (hereinafter referred to as "we", "us", or "our").

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services via our website or any of our digital platforms (collectively, the "Platform").

By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable data protection laws, including but not limited to the Information Technology Act, 2000 (India), and the Digital Personal Data Protection Act, 2023.

1. Definitions

• Service – Waffles & More's website and associated features and services.
• Personal Data – Any information relating to an identified or identifiable natural person.
• Usage Data – Information collected automatically through the use of the Platform.
• Cookies – Small files stored on your device used to improve your user experience.
• Data Controller – Waffles & More determines the purposes and means of processing personal data.
• Consent – Freely given, specific, informed, and unambiguous indication of the user's wishes.

2. Information We Collect

a. Personal Data You Provide

When you interact with Waffles & More, we may collect:

• Full name, email address, contact number
• Delivery address and location
• Social media login data (if you use third-party sign-ins)
• Order history and preferences
• Payment and billing information (handled via secure third-party gateways)

b. Automatically Collected Usage Data

When you visit or use our services, we may collect:

• Your IP address and geographic location
• Browser type, operating system, and device model
• Pages visited, features used, and time spent
• Clickstream data and referring URLs

c. Cookies & Tracking Technologies

We use cookies, web beacons, tags, and scripts for:

• Session management
• Analytics and traffic monitoring
• Personalization and remarketing

You can control cookies via your browser settings. However, disabling cookies may affect your experience.

3. How We Use Your Data

We process your data for the following purposes:

• To process and fulfill your orders
• To provide customer support and notify you of updates
• To personalize your experience and improve service functionality
• To send order confirmations, newsletters, and promotional offers (with opt-out options)
• To enforce terms and conditions and protect against abuse
• To comply with legal, tax, or contractual obligations
• To analyze usage patterns and improve our services

4. Legal Basis for Processing

Our legal basis for collecting and using your personal information includes:

• Consent – Where you have given consent for specific purposes
• Contractual Necessity – Where processing is necessary for a service you requested
• Legal Obligation – To comply with applicable laws
• Legitimate Interest – To enhance platform experience, prevent fraud, or analyze behavior

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share data with:

• Authorized Service Providers: Payment processors (Zomato, Swiggy), delivery partners, cloud hosting, and analytics tools
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Authorities: If required by law, regulation, or legal process

All third parties are contractually obligated to handle your data securely and only for permitted purposes.

6. Data Retention

We retain your data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Maintain business and transactional records
• Comply with legal or regulatory obligations

When no longer required, your data will be securely deleted or anonymized.

7. Your Data Protection Rights

As a user, you have the following rights:

• Access – You may request a copy of the data we hold about you
• Correction – You may request that inaccurate data be corrected
• Deletion – You may request that we delete your personal data
• Objection – You may object to processing based on legitimate interests
• Consent Withdrawal – You can withdraw consent at any time
• Data Portability – Right to receive your data in a machine-readable format
• Restrict Processing – Right to restrict processing in certain cases

To exercise any of these rights, contact us at +91 94996 78796.

8. Data Security

We take your data security seriously. Measures we implement include:

• SSL encryption and secure HTTPS connections
• Role-based access control within our systems
• Regular security audits and monitoring
• Secure third-party payment gateways

However, no method of transmission over the Internet is 100% secure. We encourage you to take precautions such as using strong passwords.

9. International Data Transfers

Your personal data may be transferred to and stored in countries outside your residence, including India, where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your rights.

10. Children's Privacy

Our Platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data being submitted, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you via email or website alerts. Continued use of the platform after any changes implies your consent to the updated policy. We request you to keep visiting our privacy policy page to see any changes.

12. Contact Us

For questions, concerns, or to exercise your rights under this Policy, please contact: